Client Polices
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Invoices Are Due Upon Receipt
Email invoices will arrive in your inbox on the first calendar day of the month.
Payments can be made online or, you can mail a paper check to the address on the invoice.
Office Hours Vary
Office hours are Monday thru Friday only. I reserve the weekends for continuing education, working on my own business, and spending time with my family. The only exception to this is for emergency situations.
Phone Calls Should Be Scheduled
Please schedule all calls using the online scheduler on my website. This will give you my current availability and account for our different time zones.
Submit Tasks via Email
Submit all requests via email. You can expect an email reply to acknowledge receipt of your requests and an email notification of completion.
For bigger projects, scheduling a call may work best.
Two-week Notice of Cancellation Required
The day you receive an invoice from me is definitely not the day to cancel but it is the perfect day to give notice for canceling effective with the following month.
When canceling services, there is no guarantee that space will be available for you in the future or that your monthly rate will be the same. My client load is usually maxed out and any available openings are filled quickly.